Q. How quickly will my points show up on the website after I complete a survey?
A. The website is updated every 7 to10 days. You can tell the date of the last update by clicking on the ‘Current Fundraiser Tab’ and selecting the survey fundraiser event. The date of the last update is on the top right corner.
Q. My account says that I’m registered but not activated. How do I get the account to say activated?
A. This could be one of two problems,
- If you registered and are receiving surveys the all you are waiting for is an update to the website; this will come the next time we update the system.
- If you are registered and not activated for more then a few weeks and you have not received any surveys then please send an email to Nicole Gravor, the Online Survey Manager, at ngravor@campusfundraiser.com
Q. I go into take a survey and it automatically asks for my account number and password. Where do I find these?
A. This is a system error on the client side. We are working to solve this but it is slow in coming. If this happens to you then exit out of the survey, you will not be able to complete this survey. Email Nicole Gravor at ngravor@campusfundraiser.com, make sure to copy and paste the survey invitation.
Q. I was receiving surveys then all of a sudden they stopped. Am I still registered?
A. Yes, unless your group is cancelled or you opt out of the program then you will continue to receive invitations. We expect 10 to 12 invitations per panelist per month; this is an average and may not be evenly distributed over the month. Some weeks you might get 5 invitations, others might be 0.
Q. I didn’t get the activation email from Global Test Market. What do I do now?
A. Do the following,
- Check your junk email folder to see if the confirmation email is there. 99% of the time this email is sent out within 15 minutes of your registration. If you find it in this folder make sure you white list the address so it does not get caught there again.
- Email Nicole Gravor, the Online Survey Manager, at ngravor@campusfundraiser.com and let her know. Our client will resend the email every two weeks. We will update your group leader on the time and date of this email.
Q. You said the double opt email was sent but I didn’t get it! What is going on?
A. Like above, check your spam filter. If you have a .edu email address then your school might be filtering out the email before it reaches you. Unfortunately there is not much we can do about this. Check with other group members to see if everyone with a .edu email address is having the same problem. If yes, the register with a non .edu email address. If that is not the problem then email Nicole Gravor, the Online Survey Manager, at ngravor@campusfundraiser.com and let her know. Our client will resend the email every two weeks. We will update your group leader on the time and date of this email.
Q. I clicked on the link that was sent to me to register and it says the link is broken. What now?
A. Go to the Manage Group Members Tab and click on the link directly from there. If you email this link out make sure you copy the entire link to the email message. If this still does not work then contact us, we will look into it.
Q. Our group, or individual panelist, no longer wants to participate in the survey fundraiser. How do we cancel?
A. We are sorry to see you go but if you must cancel then here is how to do it.
1. Contact your Fundraising Manager and let them know you want to cancel the survey fundraiser.
2. Click on the ‘Remove Me’ button on the next survey invitation you receive. This will prevent you from getting any more emails from our clients.
3. On some of the emails from Global Test Market there is no ‘Remove Me’ button, to remove yourself send and email to frontdesk@globaltestmarket.com and place UNSUBSCRIBE in the subject line.
Q. I'm registered for the Onlione Survey Fundraiser, but I'm still not getting any invitations.
A. Here are some tips if you are registered in the survey program but are not receiving invitations.
Step 1) the emails come from surveys@cfsurveys.com; please check to see if they are being caught by your spam filter. If they are being caught in this location simply click the “Not Spam” button and the email address will be “white listed”.
Step 2) it is possible you have set your spam filter to aggressive and auto delete. These setting will stop the invitation and delete it before you have a change to see it or respond to a survey invitation. We recommend you turn off the auto delete function until you are able to white list the address (see Step 1). Once done you can turn this option back on and you will not have any problems.
Step 3) it is possible that your school is blocking the email prior to ever hitting your email box. If you are using a .edu address you might need to check with your school network administrator. We recommend you send them an email that says the following;
- You have double opted in to receive survey invitations from surveys@cfsurveys.com. The IP address is 216.24.226.51
- You are not receiving these emails and think this might be due to the school blocking the inbound email.
- Request that they white list this domain and IP address so that you (and your fellow group members) can start receiving these invitations and make money for your group.
